What is the CORE Upgrade?
It’s time to upgrade our computer systems to better serve you with robust, streamlined operations. This upgrade intermingles with every transaction and customer experience interaction we have. In a word, it’s the core of everything we do.
Some Of The Upgrades Coming Your Way…
- Centralized hub to control and access your debit card
- Instant digital issuance – once you open an account, you have access to a debit card immediately through your phone
- Continue using existing checks to pay for goods and services
- New branch equipment that adds an extra layer of security and immediately uploads information into our database
On Launch Day
Here is a preview of what will happen when we go live with the new system:
- You will receive two statements in April 2024. A larger one from our current computer system that goes until the 26th and a short cycle statement (4/27-4/30) from our new system. Use these statements to compare amounts and familiarize yourself with the new layout.
- Every member will have ONE member number. You will be notified prior to our launch what that number will be. By consolidating all accounts, most members will see a comprehensive view of their credit union relationships.
- All checking account numbers will change to the MICR number. If there are multiple MICR numbers on an account, the “largest MICR number” will be the one used.
Transparency is important to us. During this journey, we will continuously release information here on various topics from member numbers to loans.
Stay up to date on everything that is happening with our computer system upgrade.Stay Updated
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