Partners 1st FREE Online Bill Pay allows you to make electronic payments from your Partners 1st account each month, when and where it's convenient for you! Plus, your transactions are secure because you're accessing Bill Pay through 1st Online!

Frequently Asked Questions

What does it cost to use this service?

You can pay an unlimited number of bills for free. However, accounts will incur a $2 per month inactive fee if no bills have been paid within the past 90 days.

How do I access Bill Pay?

To access Bill Pay, log in to 1st Online by entering your account number and password, then click the "Bill Pay" tab.

What if I need help while using Bill Pay?

Feel free to click on the "Help" tab which appears near the top of the screen.

How do I begin using Bill Pay?

There are several steps to complete, which are outlined in our Bill Pay brochure. Our staff is also willing and able to assist. If you'd like to request a Bill Pay brochure, stop by your local office, or contact us at 800.728.8943 or 260.471.8336 or e-mail us at partners1st@partners1stcu.org.

I have a bill that I only pay bi-monthly, and another that I pay once a year. Can I still use Bill Pay to make those payments?

You can set up recurring payments by selecting a frequency that fits your type of payment.

• Single Payment: select this option for bills that you pay regularly but change in amount or due date.
• Weekly, monthly, etc.: select a recurring option for bills that have a fixed amount and due date (loan, rent, quarterly dues, etc.)

How often must I use bill pay?

You may use the bill pay program to pay your bills as needed. However, if no bills have been paid for 90 days, all merchant information will be purged or lost. We encourage you to use the system to pay all of your bills, whether monthly or quarterly.

What does "Days to Pay" mean?

When setting up your bills, it is important to note the number of days that are required for each payment to be paid on time. If the screen says that it takes 3 days to pay your bill, your bill is paid electronically, and funds will be deducted from your account 3 business days before the due date. If it takes 5 days to pay your bill, your bill is paid by paper check, and funds will be deducted from your account 5 business days before your bill's due date.

What triggers my payment to go?

• Bill Pay items will disburse once you have entered both a dollar amount AND due date and click on "save changes to bills" at the bottom of the screen.
• On automatic payments, the system will automatically figure the new due date based on the information entered in the system at the time the current payment is disbursed.

What if my merchant doesn't receive my payment?

If your payment is not received by the merchant, a payment inquiry can be created in which the payment will be researched. If you need an inquiry initiated, contact our call center at 800.728.8943 or 260.471.8336. If research determines that the payment:

• Went by check and has been cashed, a check copy can be sent to the merchant via fax or email. It is the member's responsibility to acquire this contact information from the merchant and relay it to Partners 1st.
• Went by check and was not cashed, the check will be stopped and reissued after the address and other payment information has been confirmed with the merchant.
• Was made electronically, the merchant will be contacted with details on the submitted payment.

*Check copies (when available) are sent out within three business days. All other inquiries can take up to ten days for completion.