Online Bill Pay

Partners 1st Online Bill Pay allows you to make electronic payments from your Partners 1st account each month, when and where it's convenient for you! Even better, your transactions are secure because you're accessing Bill Pay through 1st Online!

Try our Bill Pay Demo

Frequently Asked Questions about Bill Pay
Below you'll find some of the most commonly asked questions about using Bill Pay.

What does it cost?
You can pay an unlimited number of bills for free. However, accounts will incur a $2 per month inactive fee if no bills have been paid within the past 90 days.


Important Note: If you choose not to utilize Bill Pay after looking around the system, make sure to delete your account from the system. To delete your account, Go to the "Additional Functions" button and choose "Stop Bill Service."

How do I access Bill Pay?
To access Bill Pay, log on to 1st Online by entering your account number and password; then, choose the "Pay Bills"button.

What if I need help while using Bill Pay?
Feel free to click on the "Help" button which appears in the upper right of each Bill Pay screen.

How do I begin using Bill Pay?
There are about ten easy steps to follow, all of which are outlined in our brochure. The system will also walk you through each process. Our staff is also willing and able to assist! If you'd like to request a Bill Pay brochure, stop by your local office, or contact us at 800.728.8943 or 260.471.8336 or e-mail us at comments@partners1stcu.org. You can also try our bill pay demo.

I have a bill that I only pay bi-monthly, and another that I pay once a year. Can I still use Bill Pay to make those payments?
Bill Pay has three payment types to choose from:

  1. One Time Only -- Use this for bills that you don't pay regularly.
  2. Manual - Use this option for bills that you pay regularly that change in either amount or due date. This information will be stored on the system until the next time you manually enter the system and make a payment.
  3. Automatic -- Use this option for bills that are always the same amount and always have the same due date. This payment setup will be made each month automatically without input from you.

How often must I use bill pay?

You may use the bill pay program to pay your bills as needed. However, if no bills have been paid for 90 days, all merchant information will be purged or lost. We encourage you to use the system to pay all of your bills, whether monthly or quarterly.

What does "Days to Pay" mean?
When setting up your bills, it is important to note the number of days that are required for each payment to be paid on time. If the screen says that it takes 2 days to pay your bill, your bill is paid electronically, and funds will be deducted from your account two business days before the due date. If it takes 5 days to pay your bill, your bill is paid by paper check, and funds will be deducted from your account five business days before your bill's due date.


What triggers my payment to go?

  1. Bill Pay items will disburse once you have entered both a dollar amount AND due date and click on "save changes to bills" at the bottom of the screen.

  2. On automatic payments, the system will automatically figure the new due date based on the information entered in the system at the time the current payment is disbursed.


What does the "Additional Functions" button do?
The "Additional Functions" button will allow you to change payee/payment, delete a payee, view your payment history, stop Bill Pay service, e-mail Partners 1st, or return to the main menu.


What if my merchant doesn't receive my payment?

 

If your payment is not received by the merchant, a payment inquiry can be created in which the payment will be researched. If you need an inquiry initiated, contact our call center at 1-800-728-8943 or 260-471-8336. 

 

If research determines that the payment:

  1. Went by check and has been cashed, a check copy can be sent to the merchant via fax or email.  It is the member's responsibility to acquire this contact information from the merchant and relay it to Partners 1st.

  2. Went by check and was not cashed, the check will be stopped and reissued after the address and other payment information has been confirmed with the merchant. 

  3. Was made electronically, the merchant will be contacted with details on the submitted payment.

*Check copies (when available) are sent out within three business days. All other inquiries can take up to ten days for completion.

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We Do Business in Accordance With the Federal Fair Housing Law and the Equal Credit Opportunity Act. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. Your savings is also insured up to an additional $250,000 by Excess Share Insurance, for a total of $500,000.